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Survey – Customer Satisfaction – Granby
Contact details
Name
Email
Company
1. Overall quality of products
To improve ........................................................................................................... Satisfactory
A. dimensional / geometric conformity
N/A
1
2
3
4
5
6
7
8
9
10
B. quality of products
N/A
1
2
3
4
5
6
7
8
9
10
C. level of confidence
N/A
1
2
3
4
5
6
7
8
9
10
D. assemblies and adjustments
N/A
1
2
3
4
5
6
7
8
9
10
E. weldings
N/A
1
2
3
4
5
6
7
8
9
10
2. finish
To improve ........................................................................................................... Satisfactory
A. surface finish
N/A
1
2
3
4
5
6
7
8
9
10
B. product identification
N/A
1
2
3
4
5
6
7
8
9
10
C. packaging / product preservation
N/A
1
2
3
4
5
6
7
8
9
10
3. Documentation
To improve ........................................................................................................... Satisfactory
A. inspection reports and CofC
N/A
1
2
3
4
5
6
7
8
9
10
B. shipping documents
N/A
1
2
3
4
5
6
7
8
9
10
4. Management, communication & follow-up
To improve ........................................................................................................... Satisfactory
A. management of non-compliant products
N/A
1
2
3
4
5
6
7
8
9
10
B. severity of non-compliance situations
N/A
1
2
3
4
5
6
7
8
9
10
C. delivery dates
N/A
1
2
3
4
5
6
7
8
9
10
D. order follow-up during production
N/A
1
2
3
4
5
6
7
8
9
10
5. Strong points
6. Opportunities for improvement
7. Comments
Submit
